FAQ

When is my bag shipping?

Small orders are shipping immediately (but we have limited stock, so move quick!)

Large orders after Aug 7th, 2021 will be delivered in June.

Is this safe?

Yes! This is our 2nd year in business and we have successfully navigated two years of building during a pandemic. We had some delays but have always delivered the product. If at any time you want to cancel, just let us know at hello@havenathletic.com.

What if I want to cancel?

Reach out to hello@havenathletic.com with your order number and we’ll take care of you!

How long have you been around?

We’ve been in business since January of 2020.

What's with the delay?

The demand for our products exceeded our expectations and we’re waiting on the next order to deliver. Because of that we’re offering a discount on the large for your patience in waiting.

What makes Haven so good?

We care about every detail. We set out to create a new kind of gym bag, one built for today’s athlete. It’s not just a gym bag, it’s an organized gym bag. Organization leads to clarity and focus and reaching your goals. We want to help you focus in the gym and not be distracted digging around for lost gear, feeling frustrated that you can’t find something or don’t have it with you. We did this through a structured exterior that stands up on its own, compartments and dividers, a special shoe garage, and ventilation throughout. We used premium materials everywhere, so that it would be built to last. We believe that your bag should be a supportive piece of gear.

What's your guarantee?

We have a 5 year warranty on our products.. Also if you get it and you’re not happy, you’re welcome to return it unused.

Tell me about the patent?

Because there are no other bags like Haven, we patented the design. This means it’s exclusive to us and we hold a legal right over the design of the bag.

What does Climate Neutral Certified Mean?

It means that we measure, reduce, and offset our carbon footprint to have a net zero effect on the environment. Right now it’s mostly through buying carbon offsets. Later, it will include a deep dive into where we can reduce waste in our supply chains our what type of more responsible materials we can use. Read more about Climate Neutral here.

Other questions?

Reach out to hello@havenathletic.com

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